Privacy Policy

At SocialIQ ("we," "our," or "us"), operated by Talpro India Private Limited, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform, website, and related services (collectively, the "Service").

By accessing or using SocialIQ, you agree to the practices described in this policy. If you do not agree, please do not use our Service.

1. Information We Collect

1.1 Information You Provide

• Account registration details (name, email address, company name)
• Billing and payment information (processed securely through Razorpay — we never store your card numbers, CVV, or banking credentials on our servers)
• Social media account credentials and API tokens for connected platforms
• Content you create, upload, or schedule through the Service
• Communications you send to us (support tickets, feedback forms)

1.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage analytics (features used, click patterns, session duration)
• Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

• Social media platform data accessed through authorized API integrations
• Analytics and performance data from connected advertising accounts
• Single sign-on (SSO) provider data when you authenticate via Google, Microsoft, or similar services

2. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve the SocialIQ platform and its features
• Process transactions and send billing-related communications
• Generate analytics, reports, and AI-powered insights for your social media accounts
• Train and improve our AI models using aggregated, anonymized usage patterns (never your private content)
• Send service-related communications (security alerts, feature updates, support responses)
• Send marketing communications (with your consent; you can unsubscribe at any time)
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our Terms of Service

3. Data Storage & Security

Your data is stored on secure cloud infrastructure with industry-standard encryption both in transit (TLS 1.2+) and at rest (AES-256). We implement comprehensive security measures including:

• End-to-end encryption for sensitive data fields
• Regular security audits and penetration testing
• Role-based access controls with principle of least privilege
• Automated backup and disaster recovery procedures
• SOC 2 Type II compliance (in progress)

While we strive to protect your personal data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying affected users in the event of a data breach, in compliance with applicable laws.

4. Third-Party Services

SocialIQ integrates with third-party services to deliver its core functionality. These may include:

• Social Media Platforms: Facebook/Meta, Instagram, X (Twitter), LinkedIn, YouTube, and others via their official APIs
• Payment Processors: Razorpay for subscription billing and payment processing. Razorpay is PCI-DSS compliant and processes your payment data securely. We do not store your card details on our servers — all payment information is handled directly by Razorpay. For details, refer to Razorpay's Privacy Policy.
• Analytics Providers: Privacy-focused analytics tools to understand product usage
• Cloud Infrastructure: AWS, Vercel, and related cloud services for hosting and data processing
• AI/ML Providers: OpenAI, Anthropic, and similar services for AI-powered features

Each third-party service has its own privacy policy. We encourage you to review them. We share only the minimum data necessary for each integration to function.

5. DPDPA Compliance

As an Indian company, we comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and its associated rules. Under the DPDPA:

• We process personal data only for lawful purposes with your informed consent
• You have the right to access, correct, and erase your personal data
• You may nominate a representative to exercise your rights in the event of your death or incapacity
• We implement reasonable security safeguards proportionate to the risk
• We will notify the Data Protection Board of India and affected users in the event of a personal data breach
• We do not process personal data of children (under 18) without verifiable parental consent

Our designated Data Protection Officer can be reached at privacy@socialiq.social.

6. Cookies

We use cookies and similar technologies to operate our Service, remember your preferences, and analyze usage. For complete details, please see our Cookie Policy.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw previously given consent at any time
• Grievance Redressal: File a complaint with our Data Protection Officer or the Data Protection Board of India

To exercise any of these rights, contact us at privacy@socialiq.social. We will respond within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained for the duration of your active account plus 90 days after account deletion
• Billing Records: Retained for 7 years as required by Indian tax and accounting regulations
• Usage Logs: Retained for 12 months for analytics and security purposes
• Support Communications: Retained for 3 years for service improvement

After the applicable retention period, data is securely deleted or anonymized so that it can no longer be associated with you.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@socialiq.social
• General Inquiries: hello@socialiq.social
• Company: Talpro India Private Limited
• Address: 4th Floor No. 0741/A, 12th Main Road, Manipal County Rd, opposite Star Market, AECS Layout, Singasandra, Bengaluru, Karnataka 560114, India

This Privacy Policy was last updated on March 26, 2026. We may update this policy from time to time. Material changes will be notified via email or a prominent notice on the Service.